Official recalls
Official recalls NHTSA has on file for this model year.
- Official recall
20V-388 · STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Jayco, Inc. · Filed July 2, 2020
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
What can happen. Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
The repair. Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
- Official recall
20V-468 · ELECTRICAL SYSTEM:WIRING
Jayco, Inc. · Filed August 10, 2020
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
What can happen. If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
The repair. Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
- Official recall
20V-337 · VISIBILITY:GLASS, SIDE/REAR
Jayco, Inc. · Filed June 9, 2020
Jayco, Inc. (Jayco) is recalling certain 2020 Motorized Alante, Greyhawk, Melbourne, Precept, Redhawk, Seneca, Accolade, Emblem, Esteem, Odyssey, Qwest, and Vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
What can happen. If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
The repair. Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
- Official recall
19V-846 · EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK ASSEMBLY
Entegra Coach · Filed November 25, 2019
Entegra Coach (Entegra) is recalling certain 2018-2020 Qwest motorhomes. The liquid propane (LP) tank hangers may be the wrong size and have insufficient welding, allowing the LP tank to dislodge.
What can happen. If the LP tank dislodges while the motorhome is in transit, it can increase the risk of a crash with the ignition of the propane.
The repair. Entegra has notified owners, and dealers will install a support bracket on each side of the propane tank, free of charge. The recall began December 9, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903502.
- Official recall
20V-327 · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Jayco, Inc. · Filed June 5, 2020
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
What can happen. If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
The repair. Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
- Official recall
23V-081 · POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Jayco, Inc. · Filed February 16, 2023
Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
What can happen. Vehicle rollaway increases the risk of a crash.
The repair. Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.
- Official recall
23V-486 · VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
Jayco, Inc. · Filed July 14, 2023
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
What can happen. A wiring harness that overheats increases the risk of a fire.
The repair. Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Jayco customer service at 1-800-283-8267.