This campaign
- Campaign number
- 20V-327
- Manufacturer
- Jayco, Inc.
- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Report received
- June 5, 2020
Rigs named in this campaign
NHTSA named these model years. A model year on this list is not proof your VIN is included.
The problem
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
The safety risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
The remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Dates
NHTSA received the report on June 5, 2020.
What to do next
Check the VIN at NHTSA before you treat this campaign as yours. If the lookup shows this campaign for your VIN, call a dealer or the manufacturer named in the remedy.
Your rights with an open recall
If NHTSA shows this campaign for your VIN, these answers explain who pays and what to do if a dealer will not do the repair.
Source
This page uses the campaign text NHTSA published.