---
title: "23V-420 recall: Ford F-250 SD and F-350 SD"
kind: "recall"
source: "nhtsa"
campaignId: "23V-420"
url: "https://www.rigfixhq.com/recalls/23V-420"
markdownUrl: "https://www.rigfixhq.com/recalls/23V-420.md"
---

# 23V-420 recall: Ford F-250 SD and F-350 SD

These are official NHTSA recalls. A model year on a campaign is not proof a VIN is included. Owner reports are not included.

**Campaign:** 23V-420
**Manufacturer:** Ford Motor Company
**Component:** EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
**Filed:** June 9, 2023
**NHTSA:** https://www.nhtsa.gov/recalls?nhtsaId=23V420

## The problem

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles.  The owner's manual does not include instructions for adjusting or removing certain head restraints.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

## The safety risk

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

## The remedy

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge.  Owner notification letters were mailed July 21, 2023.  Owners may contact Ford customer service at 1-866-436-7332.  Ford's number for this recall is 23C20.


## Owner letters

- Owner notification letters were mailed July 21, 2023.

## Rigs named in this campaign

A model year on this list is not proof a VIN is included.

- 2019 Ford F-250 SD: [year page](https://www.rigfixhq.com/issues/ford/f-250-sd/2019) · [markdown](https://www.rigfixhq.com/issues/ford/f-250-sd/2019.md)
- 2021 Ford F-250 SD: [year page](https://www.rigfixhq.com/issues/ford/f-250-sd/2021) · [markdown](https://www.rigfixhq.com/issues/ford/f-250-sd/2021.md)
- 2022 Ford F-250 SD: [year page](https://www.rigfixhq.com/issues/ford/f-250-sd/2022) · [markdown](https://www.rigfixhq.com/issues/ford/f-250-sd/2022.md)
- 2019 Ford F-350 SD: [year page](https://www.rigfixhq.com/issues/ford/f-350-sd/2019) · [markdown](https://www.rigfixhq.com/issues/ford/f-350-sd/2019.md)
- 2020 Ford F-350 SD: [year page](https://www.rigfixhq.com/issues/ford/f-350-sd/2020) · [markdown](https://www.rigfixhq.com/issues/ford/f-350-sd/2020.md)
- 2021 Ford F-350 SD: [year page](https://www.rigfixhq.com/issues/ford/f-350-sd/2021) · [markdown](https://www.rigfixhq.com/issues/ford/f-350-sd/2021.md)


HTML page: https://www.rigfixhq.com/recalls/23V-420