---
title: "20V-327 recall: Entegra and Jayco"
kind: "recall"
source: "nhtsa"
campaignId: "20V-327"
url: "https://www.rigfixhq.com/recalls/20V-327"
markdownUrl: "https://www.rigfixhq.com/recalls/20V-327.md"
---

# 20V-327 recall: Entegra and Jayco

These are official NHTSA recalls. A model year on a campaign is not proof a VIN is included. Owner reports are not included.

**Campaign:** 20V-327
**Manufacturer:** Jayco, Inc.
**Component:** EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
**Filed:** June 5, 2020
**NHTSA:** https://www.nhtsa.gov/recalls?nhtsaId=20V327

## The problem

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis.  The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

## The safety risk

If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

## The remedy

Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge.  This recall began May 19, 2020.  Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267.  The booklet with correct information is also available online, free of charge.


## Rigs named in this campaign

A model year on this list is not proof a VIN is included.

- 2020 Entegra Qwest: [year page](https://www.rigfixhq.com/issues/entegra/qwest/2020) · [markdown](https://www.rigfixhq.com/issues/entegra/qwest/2020.md)
- 2019 Jayco Melbourne: [year page](https://www.rigfixhq.com/issues/jayco/melbourne/2019) · [markdown](https://www.rigfixhq.com/issues/jayco/melbourne/2019.md)
- 2020 Jayco Melbourne: [year page](https://www.rigfixhq.com/issues/jayco/melbourne/2020) · [markdown](https://www.rigfixhq.com/issues/jayco/melbourne/2020.md)
- 2021 Jayco Melbourne: [year page](https://www.rigfixhq.com/issues/jayco/melbourne/2021) · [markdown](https://www.rigfixhq.com/issues/jayco/melbourne/2021.md)
- 2021 Jayco Melbourne Prestige: [year page](https://www.rigfixhq.com/issues/jayco/melbourne-prestige/2021) · [markdown](https://www.rigfixhq.com/issues/jayco/melbourne-prestige/2021.md)


HTML page: https://www.rigfixhq.com/recalls/20V-327