---
title: "Grid heater relay complaints on 2019 and 2020 Ram 3500s"
kind: "owner-report"
recall: false
brand: "ram"
model: "3500"
year: 2019
slug: "ram-3500-grid-heater-relay"
url: "https://www.rigfixhq.com/issues/ram/3500/2019/ram-3500-grid-heater-relay"
markdownUrl: "https://www.rigfixhq.com/issues/ram/3500/2019/ram-3500-grid-heater-relay.md"
---

# Grid heater relay complaints on 2019 and 2020 Ram 3500s

Owner reports are not official NHTSA recalls. Each report cites a public complaint, bulletin, forum thread, or manufacturer page. It is not a failure rate, a diagnosis, or a repair procedure.

**Owner report** · Engine · 2019 Ram 3500

## Symptoms

NHTSA complaint ODI 11570769, on a 2019 Ram 3500, reports code P2609 and a grid heater relay, and the owner writes that the code often means the grid heater bolt has lost its ability to conduct current. ODI 11559100, on a 2020 Ram 3500, says a dealer told the owner the grid heater relay needed replacement and that continued driving could have led to a fire. Both owners say recall coverage they found was for 2021 through 2023 trucks, not theirs.

## Likely causes

The complaints name the grid heater relay. The 2019 complaint also offers the owner's reading of what P2609 means. The 23V-060 recall document describes an electrical short in a Generation 1 solid-state intake-air grid heater relay on certain 2021 through 2023 trucks. It does not list 2019 or 2020.

## Common fixes

The 2020 complaint says the dealer called for a relay replacement and that the owner expected to pay. Recall 23V-060 tells dealers to discard the old relay and install a new one on the trucks it covers. That campaign appears with official recalls when NHTSA returns it for a model year.

## DIY difficulty

Not rated. The 2020 complaint describes dealer diagnosis. The recall repair is a dealer procedure.

## Parts needed

The complaints say grid heater relay and do not give a part number. The 23V-060 dealer instructions name relay CSTP13A1AA for trucks in that campaign.

## Warranty notes

The 2020 complainant writes that the customer was being asked to pay and that the 2021 through 2023 recall did not include the truck. Whether a 2019 or 2020 VIN is in a campaign has to be checked on the year page or at NHTSA by VIN.

## Sources

- [NHTSA complaints for 2019 Ram 3500 (ODI 11570769)](https://api.nhtsa.gov/complaints/complaintsByVehicle?make=RAM&model=3500&modelYear=2019)
- [NHTSA complaints for 2020 Ram 3500 (ODI 11559100)](https://api.nhtsa.gov/complaints/complaintsByVehicle?make=RAM&model=3500&modelYear=2020)
- [FCA recall instructions for 23V-060](https://static.nhtsa.gov/odi/rcl/2023/RCRIT-23V060-6767.pdf)

Year page: [2019 Ram 3500](https://www.rigfixhq.com/issues/ram/3500/2019)

HTML page: https://www.rigfixhq.com/issues/ram/3500/2019/ram-3500-grid-heater-relay